Frequently Asked Questions

Everything you need to know about shopping at The Essential Oil Shop.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your essential oils 100% pure and therapeutic grade?

Yes, all our oils are 100% pure, undiluted, and sourced from sustainable farms. We perform rigorous GC/MS testing on every batch to ensure the highest therapeutic quality and potency.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer wholesale opportunities for businesses?

Absolutely. We provide competitive wholesale pricing for spas, wellness centers, and retailers. Please visit our Wholesale page or email our sales team for more information.

How should I store my essential oils to maintain their quality?

To preserve the shelf life of your oils, store them in a cool, dark place away from direct sunlight and heat. Ensure the caps are tightly sealed after every use.